The Camden Annual Residents Survey (ARS) 2008 was carried out between 7 Jan 08 - 3 Feb 08. 1,029 Camden residents took part.
Despite the percentage of residents who were used in the survey being only 1,029 which is less then 1% of a total resident population of around 200,000, satisfaction with how council handles complaints is still low and has even dropped a percentage or two on 2007. How the council handles complaints has gotten worse instead of improving.
Of the 1,029 residents who were interviewed, 19% had cause to complain about a council service and only 27% of them were satisfied with the outcome of their complaint and, and only 30% were satisfied with how the council handled their complaint.
This is down on last years (2007) ARS where 28% of residents were satisfied with the outcome of their complaint and 34% were satisfied with how the council handled their complaint.
Council housing received the most complaints (23%) followed by parking (18%).
So what is Camden council doing to improve customer satisfaction levels in the area of complaints handling?
What is Camden council doing to improve customer satisfaction levels in the area most complained, that being council housing?