Annual Residents Survey carried out between 4 Jan 2009 - 2 Feb 2009
"Complaints is an area that has not improved since the last survey and the proportion who say they were dissatisfied with the outcome of their complaint has increased by 4%."
Despite the council saying they have made changes to their 'corporate' complaints system little in the way of change appears to have occurred in how complaints are handled. Well done Camden 'four star' council. Wouldn't do for the council to allow to many complaints about bad services or misconduct by council officers to be logged?